FREQUENTLY ASKED QUESTIONS

Questions About Used Engines & Transmissions?

Review common questions about fitment, mileage, freight delivery, warranty options, returns, refunds, cancellations and ordering.

BEFORE YOU ORDER

Common Customer Questions

If your question is specific to your vehicle or order, contact our parts team with your VIN and order information.

How do I know if an engine or transmission fits my vehicle?
Compatibility can depend on year, make, model, drivetrain, engine or transmission configuration and VIN information. Contact our parts team before ordering when fitment is uncertain.
Why are there different mileage and price options?
When multiple compatible used units are available, mileage and pricing can vary by inventory unit. Lower-mileage units generally carry a higher price.
Are your engines and transmissions rebuilt or remanufactured?
Unless a product is specifically described otherwise, the units offered are used or pre-owned replacement components.
Does the product image show the exact unit I will receive?
Representative images may be used. The actual used unit can vary in cosmetic appearance and attached accessories.
What kind of cosmetic wear should I expect?
Used engines and transmissions may show dirt, grease residue, discoloration, minor scratches, surface oxidation or other normal signs of prior use.
Are sensors, wiring and accessories included?
External accessories such as sensors, wiring, brackets, hoses, manifolds and related components are not guaranteed unless specifically stated in the applicable product or order details.
Do you provide VIN verification?
Our team can review VIN and vehicle details when additional compatibility assistance is needed before purchase.
What information should I provide for fitment assistance?
Provide the vehicle year, make, model, part needed, engine or transmission details, drivetrain information when relevant, and VIN when available.
Do you ship used engines and transmissions nationwide?
Used engines and transmissions can be shipped by freight to approved destinations across the United States. Delivery requirements can vary by destination and shipment type.
How long does shipping take?
Transit and delivery timing can vary based on inventory location, destination, carrier scheduling and other logistics factors. A fixed delivery date is not guaranteed unless specifically confirmed in writing.
What should I do if the shipment arrives damaged?
Document visible damage with photos, note the condition with the carrier and contact our support team promptly. Under the current Return & Refund Policy, shipping damage or missing items must be reported within 48 hours of delivery.
Can I refuse a shipment?
Refused shipments may be subject to applicable restocking and two-way shipping charges under the current Return & Refund Policy.
Can I cancel my order?
The current Return & Refund Policy states that orders may be cancelled within 24 hours of purchase at no cost. Cancellations after 24 hours may be subject to applicable fees and shipping charges.
What is the return window?
Eligible return requests must be initiated within 7 calendar days from the original delivery date and require prior written authorization.
Which returns are eligible?
The current Return & Refund Policy identifies eligible returns including incorrect items shipped by Used Engines, valid warranty-approved mechanical failures, and qualifying reported damage cases.
Which items are non-returnable?
The current policy states that modified, dismantled or repaired items, electrical or electronic components, and special-order or custom procurement items are not eligible for return.
How are refunds issued?
Approved refunds are issued to the original payment method. The current Return & Refund Policy states that processing generally occurs within 5–10 business days after approval.
Are shipping and processing fees refundable?
Under the current policy, shipping, handling and processing fees are non-refundable unless the return is due to a Used Engines error.
Do you charge a core deposit?
Used Engines does not collect core deposits under the current Return & Refund Policy.
Are labor, towing or diagnostic costs covered?
The current Return & Refund Policy limits refunds to the original purchase price and does not cover labor, towing, rentals, diagnostics or consequential losses.
When does the warranty or return period begin?
The current policy states that warranty and return timelines begin on the original delivery date.
What should I keep for warranty assistance?
Keep your invoice, installation documentation, service records and other order-related documentation because these may be required when requesting warranty assistance.

Warranty Policy

Review warranty eligibility, coverage, exclusions, installation requirements and claim information.

Return & Refund Policy

Review return authorization, cancellation, refund and non-returnable item terms.

STILL HAVE A QUESTION?

Speak With Our Support Team

Contact Used Engines Inc. for help with vehicle fitment, inventory, an existing order or policy questions.